Our gateway provides tools to manage and resolve chargebacks and disputes. We offer detailed reporting, and our support team can assist you in responding to and resolving chargeback claims.

Yes, we’re committed to making financial services accessible everywhere. We partner with local financial institutions to ensure that even in areas with limited banking infrastructure, you can rely on Gold Pomelo for your payment needs.

Keeping your books in order is crucial, and we make it easy. GoldPomelo offers tools that automatically match payments with your invoices. You can also export transaction data in various formats to sync with your accounting software seamlessly.

Banking systems can be a bit finicky, but our platform is built to play nicely with them all. Our API supports multiple formats and standards, ensuring smooth transactions no matter where your money’s going.

Transparency is key. With GoldPomelo, you can track your payments in real-time and see a complete history of all transactions, including detailed fee information and conversion rates from your dashboard. You’ll always know where your money is and what’s happening with it.

We use the latest encryption methods, two-factor authentication, and continuous monitoring to keep your transactions safe. Plus, our advanced fraud detection systems are always on the lookout to protect you from any threats.

The processing time for international payments with Gold Pomelo can vary based on several factors, including the payment method, the currencies involved, and the countries of the sender and recipient. Here’s a general overview:

1. Credit and Debit Card Payments: International card transactions typically process within 1-3 business days. However, this can vary depending on the issuing and receiving banks.
2. Bank Transfers: International bank transfers usually take longer, often between 3-5 business days. The exact time can depend on the banks involved and their specific processing times.
3. Digital Wallets and Alternative Payment Methods (APMs): These can vary widely based on the specific service used, but generally, they are processed within 1-3 business days.
4. Currency Conversion: If your transaction involves converting currencies, this may add a bit of extra time to the processing, but we strive to make it as quick and seamless as possible.
5. Weekends and Holidays: Be aware that transactions may take longer to process during weekends and public holidays when banks are closed.

Gold Pomelo is dedicated to ensuring that your international payments are processed as swiftly and efficiently as possible. For more precise information based on your specific situation, please reach out to our support team. We’re here to help facilitate smooth and timely international transactions.

The speed at which funds are settled to your bank account can vary depending on several factors, including the payment method used and the specific banking procedures in your region. However, Gold Pomelo strives to ensure that your funds are settled as quickly as possible. Here’s a general idea of what you can expect:

1. Credit and Debit Card Payments: Typically, funds from card transactions are settled within 1-2 business days.
2. Bank Transfers: These can take a bit longer, usually around 2-3 business days, depending on the banks involved and their processing times.
3. Digital Wallets and Alternative Payment Methods (APMs): Settlements for these methods can vary but generally fall within 1-3 business days.
4. Weekends and Holidays: Keep in mind that settlements may be delayed during weekends and public holidays, as banks do not process transactions on these days.

Gold Pomelo works hard to minimize settlement times and get your funds to you as quickly as possible. For the most accurate information specific to your account and region, please contact our Support Team. We’re here to help ensure your transactions are smooth and efficient.

At Gold Pomelo, we prioritize regulatory compliance to meet the legal standards of every country we operate in. Here’s how we do it:

1. Adhering to Local Laws: We stay updated with financial regulations and legal requirements in each country, ensuring our services comply with local laws.
2. AML and KYC Policies: We have thorough Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. This involves detailed customer verification processes to prevent fraudulent activities and ensure transaction legitimacy.
3. Data Protection Compliance: We adhere to international data protection regulations, such as GDPR in Europe and PDPA in Singapore to safeguard the privacy and security of our users’ data.
4. PCI-DSS Certification: Gold Pomelo is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS), which imposes strict requirements for protecting cardholder data.
5. Regular Audits and Monitoring: We perform regular internal and external audits to ensure ongoing compliance with all relevant regulations. Continuous monitoring helps us quickly address any compliance issues.

By implementing these measures, Gold Pomelo ensures we meet regulatory standards while providing a secure and trustworthy payment processing environment for our customers worldwide.

Gold Pomelo keeps pricing straightforward and transparent. Here’s a quick overview:

1. Transaction Fees: We charge a small fee for each transaction. The fee varies depending on the payment method and currency used.
2. Currency Conversion Fees: If you’re dealing with multiple currencies, there might be a fee for converting them to ensure smooth international transactions.
3. Additional Services Fees: If you choose optional features like advanced fraud protection or premium support, there could be some extra costs.

Want to get the full scoop on our pricing? Reach out to our Sales Team for a detailed quote and all the info you need. We’re here to help you understand how Gold Pomelo can work for your business while keeping costs clear and manageable.

Right now, Gold Pomelo doesn’t offer Point of Sale (POS) or Mobile Point of Sale (mPOS) solutions. But don’t worry, we’re working on it! We’re excited to bring these features to you in the near future.

In the meantime, you can take advantage of our fantastic online payment solutions, which integrate seamlessly with a variety of payment methods and currencies. Stay tuned for updates as we expand our services to better meet your business needs.

Gold Pomelo’s Global Payments service lets your customers pay however they like, no matter where they are. Here’s why it’s a game-changer for your business:

1. Reach Global Markets: Expand your business into over 200 global markets and 50 local markets with ease. Whether your customers are in New York, Tokyo, or anywhere in between, Gold Pomelo helps you reach them.
2. Multiple Payment Methods: We support over 200 payment methods, including cards, eWallets, and alternative payment methods (APMs). This means your customers can pay using their preferred method, making their shopping experience smooth and convenient.
3. Multi-Currency Support: With the ability to accept payments in more than 80 currencies, you can easily handle international transactions without any hassle.
4. High Authorization Rates: Our platform is optimized to achieve industry-leading authorization rates, so you’ll see fewer declined transactions and more completed sales.
5. Fraud Prevention: Gold Pomelo helps you fight fraud effectively, ensuring that your transactions are secure and your business and customers are protected.
6. Seamless Integration: Integrating over 100 local payment methods into your platform is a breeze, providing a smooth experience for both you and your customers.
7. Exceptional Customer Experience: By offering a wide variety of payment options and ensuring secure, efficient transactions, Gold Pomelo helps you create outstanding experiences for your customers, encouraging loyalty and repeat business.

Start your global expansion journey right from home with Gold Pomelo’s Global Payments. Explore our supported payment methods today and see how we can help your business grow and succeed internationally.