General FAQs

Need something cleared up? Here are our most frequently asked questions.

Yes, with GoldPomelo, you can customize the checkout experience to enhance customer satisfaction and align with your brand identity. 

You may integrate Gold Pomelo via our API. Refer to our API documentation

Our support team is available to help you throughout the integration process. If you encounter any issues or have questions, we’re here to assist you every step of the way.

Tracking your transactions and managing your account with Gold Pomelo is simple and user-friendly. Here’s how you can do it:

  1. Dashboard Access: Log in to your Gold Pomelo account to access your personalized dashboard. Here, you’ll get an overview of your recent transactions, account balance, and other important metrics.
  2. Transaction History: Navigate to the transaction history section to see a detailed list of all your transactions. You can filter and search by date, amount, payment method, and more to find specific transactions quickly.
  3. Reports and Analytics: Use our built-in reporting tools to generate detailed reports and gain insights into your transaction patterns. This can help you make informed business decisions and track your financial performance over time.
  4. Account Settings: In the account settings section, you can update your personal and business information, change your payment preferences, and manage users with access to your account.
  5. Notifications and Alerts: Set up notifications and alerts to stay informed about important activities and updates. You can customize these settings to receive alerts via email or SMS.
  6. Customer Support: If you need help or have any questions about managing your account, our customer support team is always available to assist you.

With Gold Pomelo, you have all the tools you need to effectively track your transactions and manage your account, ensuring you stay on top of your business finances.

Gold Pomelo utilizes a fixed percentage pricing model for each transaction. It’s more transparent than other pricing structures, ensuring you always know exactly what you’re paying for and the cost.

If you run into any issues while using Gold Pomelo, we’re here to help. Here’s what you can do:

  1. Check the Help Center: Visit our Help Center on the website for FAQs and troubleshooting guides. You might find a quick solution to your problem there.
  2. Contact Customer Support: If you need more assistance, our customer support team is ready to help. You can reach us via:
    • Email: Send an email to support@goldpomelo.com with details of your issue.
  3. Submit a Support Ticket: If the issue requires more detailed attention, you can submit a support ticket through our website. Provide as much information as possible so we can resolve your problem quickly.

We’re committed to providing prompt and effective support to ensure your experience with Gold Pomelo is smooth and trouble-free. Don’t hesitate to reach out if you need help!

Gold Pomelo supports a variety of payment methods to ensure your customers have flexibility and convenience when making payments. Here are some of the key payment methods we support:

  1. Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and more.
  2. Digital Wallets: Apple Pay, Google Pay, and Samsung Pay for seamless mobile transactions.
  3. Bank Transfers: Direct transfers from customer bank accounts for straightforward payments.
  4. Alternative Payment Methods: PayPal, Alipay, WeChat Pay, and other region-specific payment options.
  5. Cryptocurrencies: Support for popular cryptocurrencies like Bitcoin, Ethereum, and more, for businesses looking to accept digital currencies.

By offering a wide range of payment methods, Gold Pomelo ensures your customers can pay in the way that’s most convenient for them, helping you to improve customer satisfaction and increase sales.

Gold Pomelo supports all G10 currencies and more to help you pay and get paid globally. Here are some of the major currencies we support:

  1. US Dollar (USD)
  2. Euro (EUR)
  3. British Pound (GBP)
  4. Japanese Yen (JPY)
  5. Australian Dollar (AUD)
  6. Canadian Dollar (CAD)
  7. Swiss Franc (CHF)
  8. Chinese Yuan (CNY)
  9. Singapore Dollar (SGD)
  10. Hong Kong Dollar (HKD)

In addition to these, we support many other currencies to ensure you can transact with customers from all over the world. For a complete list of supported currencies, please contact us for more information.

Anyone can use Gold Pomelo from almost anywhere! Our platform is designed to be industry-agnostic. No matter where your business operates, Gold Pomelo has the flexibility and capability to support your payment processing needs.

At Gold Pomelo, your safety is our main priority. Here’s how we safeguard your transactions and data:

  • Advanced Encryption: We employ advanced encryption technology to ensure that all of your data is securely sent between you and our servers.
  • Security Protocols: We follow strict security protocols and industry standards to protect your information and transactions.
  • Tokenization: To keep your sensitive data safe, we use tokenization. This means your actual data is replaced with unique codes, so it’s not exposed during transactions.
  • PCI-DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI-DSS), which means we meet high security standards for protecting cardholder information.
  • 3D Secure Authentication: For select online transactions, we use 3D Secure (3DS) authentication. This adds an extra step to verify transactions, preventing fraudsters from misusing your card.
  • Continuous Monitoring: Our systems are constantly monitored for any unusual activity or potential threats, so we can act quickly if something seems off.
  • Regular Audits: We regularly review and update our security measures to stay ahead of new threats and ensure our protections are always effective.
  • Two-Factor Authentication (2FA): We offer two-factor authentication to give your account an extra layer of security, so you can feel even more confident about your data’s safety.

With these steps, you can trust that Gold Pomelo has your back when it comes to security. We’re dedicated to keeping your business safe and secure. For more details, refer

Signing up for Gold Pomelo only takes a minute. Here’s how you can get started:

  1. Visit Our Website: Head over to the Gold Pomelo website.
  2. Click “Sign Up”: Look for the “Sign Up” button and give it a click.
  3. Fill in Your Details: Enter your name, email and preferred password.

Voilà! You’re now ready to start using Gold Pomelo’s services. Further KYC (‘Know Your Customer’) verification may be needed. If you need any help along the way, our support team can be reached at support@goldpomelo.com.

Gold Pomelo is the ultimate financial hub that realizes your ambitions faster.
As business owners, we have been users of broken financial services and are in the perfect position to address every challenge:

  • All-in-One Solution: Gold Pomelo brings everything from global acquiring, virtual bank account opening to global foreign currency exchange under one roof, saving you time and reducing hassle.
  • Global Reach: Struggling to pay and get paid globally? Gold Pomelo supports 80+ currencies, making it easy to do business with customers worldwide and helping you grow your market.
  • Reliable and secure: Our proprietary technology ensures high authorization rates making transactions quick and dependable, so you can focus on what matters most – growing your business. Also,

Gold Pomelo is a financial technology company, developed since 2013 with headquartered located at 73 Upper Paya Lebar road #07-02J Centro Bianco Singapore (534818)
We offer a range of services including:

More than 100k businesses trust Gold Pomelo to deliver wins. Ready to start?

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